Corporate Counsel interviews Lisa Sotto about informing customers on data breaches

How Fast Is Fast Enough to Tell Customers About Data Breaches?

Corporate Counsel

When is the right time to notify customers in a financial data breach? Lisa Sotto, head of the firm's privacy practice, explains that notifying customers before a company has all the facts — which takes time — can be irresponsible and cause unnecessary anxiety. Sotto's practice focuses on privacy, data security and records management.