NAD Finds Responsibility for “Made In USA” Does Not Extend to Third-Party Customer Reviews
Time 1 Minute Read

In a challenge brought by Aquasana, Inc., the NAD determined that Advanced Purification Engineering Corp. (APEC), a manufacturer of water filtration systems, was not responsible for substantiating or correcting “Made in USA” claims made in customer reviews posted on third-party sites.

While APEC’s products are designed and assembled in the US, they do not meet the FTC’s “all or virtually all” standard for unqualified “Made in USA” claims. APEC had earlier modified its country of origin claims and had taken measures to prevent domestic origin claims made in customer reviews. NAD ultimately concluded that APEC did not control the message conveyed by product reviews posted on sites it did not control and was not responsible for their truthfulness. NAD emphasized that a key aspect of its investigation was determining how APEC reacted to the review; NAD may have reached a different conclusion if APEC had echoed the positive statements made by the customers or otherwise responded in a way that validated the claims.

  • Partner

    Chris is a partner in the firm’s antitrust and consumer protection practice in Washington, DC. He is a seasoned litigator who represents clients in complex commercial and class action litigation as both plaintiffs and defendants ...

You May Also Be Interested In

Time 1 Minute Read

The FTC has announced the next step in its ongoing review of the “Green Guides.” According to the FTC’s most recent announcement, it is zeroing-in on “recyclable” claims and will be hosting a workshop titled “Talking Trash at the FTC: Recyclable Claims and the Green Guides.” During the workshop, panelists will discuss the kinds of recyclable claims that consumers see in the marketplace, how they perceive or interpret those claims, and the current state of recycling in the U.S.  The half-day workshop is scheduled for May 23, 2023 and is open to the public.

Time 2 Minute Read

The FTC announced an enforcement action against Instant Brands LLC, manufacturer of Pyrex-brand products, for allegedly marketing certain glass measuring cups as “Made in USA” and “American as Apple Pie” while importing those products from China. A proposed consent order would require Instant Brands to pay a monetary judgment of $129,416 and comply with the agency’s requirements for marketing a product as made or assembled in the United States.

Time 2 Minute Read

Responding to a challenge from Align Technology, Inc. (Align), maker of Invisalign, the National Advertising Division (NAD) recommended that SmileDirectClub (SDC) modify certain of its comparative advertising claims, while finding that others were sufficiently substantiated.

Time 1 Minute Read

The National Advertising Division (“NAD”) has recommended that Goya Foods, Inc. toss claims that its Excelsior brand pasta is “Puerto Rico’s Favorite Pasta,” following a challenge by Goya’s competitor, Riviana Foods, Inc. Riviana, the maker of Ronzoni pasta, argued that Goya had not substantiated its “favorite” claim through consumer survey or sales data. Goya responded that its claim was classic puffery. NAD disagreed with Goya, finding that “favorite” is objectively measureable and means a product is preferred over all others. NAD ...

Search

Subscribe Arrow

Recent Posts

Categories

Tags

Authors

Archives

Jump to Page